Relentlessly eradicating waste is one of the paradigms of LEAN. Although this is well known, many improvement initiatives in the office area result in better equipment, more and better data bases and sometimes also in more people. The improvements will take place only on the processes that already work (well). That means you are working on a 10% slice of the whole cake. There you will never get a breakthrough in efficiency what you were looking for all the time.
Instead of dealing with the 10%, focus your improvements on the other slice of the cake. This slice is really big. It’s 90% of what you are doing and unfortunately it is waste! We all know endless meetings with too many people, unclear instructions (operating procedures), mismatching interfaces between departments, fire fighting actions and so on. As well as in production environment, the 8 Wastes can be identified in the office area.
TIM WOODS is our colleague who hinders us to be efficient.